| Issue ID | 1555623 |
| Internal NHTSA # | 11195935 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GL450 |
| Model Year | 2011 |
| File date | 01/06/16 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | I have been calling mercedes for going on 3 years about fixing this recall issue. I get a letter periodically pushing back my parts available date. The dealership always said they cannot provide any estimate on when the parts will be available. Finally, i received a letter from vice president of customer services christian trieber dated march 2019 regarding this "urgent-important safety recall 2019030018". It states that parts are now available and to schedule an appointment "immediately". I called and was put on what was probably a fake hold to 'check' part availability, and told the same thing i've been told time after time which is that parts are not available and no time estimate can be provided. The letter states that "safety is of utmost concern to mercedes benz", but that's a bit hard to believe at this point. This has to be the longest time ever taken to address as serious a safety issue as this. Can anything be done? Is there no accountability to take care of this withing what has already been a ridiculously unreasonable amount of time? According to mercedes benz dealership in san diego, there is nothing that can be done but wait longer and hope for the best. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN DIEGO, CA |
| VIN pattern | 4JGBF7BEXBAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |